Delivery and Return Policy

Shipping & Delivery

Le Present offers shipping with premium carriers. Unfortunately, we do not ship on the weekend or bank holidays, and your order will be taken care of the next working day.

Please see our rates for the delivery in different countries:

Zone	Shipping fee	Delivery time
Europe	Free delivery	1-4 days (Monday to Friday)
Rest of the world	Free delivery from 500 EUR Below 500 EUR - 20 EUR	3-7 days (Monday to Friday)

 

Processing Time

We will always aim to dispatch your order within 48 hours.

Please notice that it may take a little longer during sale and festive periods due to big demand.

Track My Order

 Once your order is processed by our team and confirmed, we will send you an email with your tracking number.

Duties & Taxes

The import duty for countries outside Europe is not included in the products price. As a customer you will be responsible for import duties and taxes that may be applied in your destination country. Please note that, unfortunately, we don't have possibility to check customs costs for each country.

May you have any questions, please do not hesitate to contact us. 

 

Return Policy

Online store “lepresent.es” allows you to return your order within 2 weeks from the date of purchase.

YOU CAN RETURN YOUR ORDER IN THE FOLLOWING CASES:

Size, style, color and length are not right to you.

The color of the received thing is different from color of model from the photo on the site.

The order has been completed incorrectly.

Items have some defect or flaw.

In case of incorrect order picking or the presence of a defect, we will pay the cost of return courier delivery service. You will receive your money back within 5-7 working days after the order is received at the shop.

Please note that items are taken back only in complete set, with all packaging and labels, in the commercial presentation.

RETURNING THE PURCHASE BY THE CUSTOMER

You can return the non-approached goods to our boutique yourself. If the goods do not fit, you can return it by yourself to our shop.

Products should not show signs of wear. Also, all accessories, tags and packaging materials that come with the goods must be returned. Item cannot be returned incomplete.

RETURNING THE PURCHASE BY COURIER SERVICE

To return of goods:

Call  +34972828789 or write to e-mail refunds@lepresent.es and inform the manager on intention to return the goods.

Return address: CALLE JULI GARRETA, 8

17250 PLATJA D'ARO

GIRONA

Refund of money assets is done as follows:

To the bank card from which payment was made.

Bank transfer to the account.

CASHLESS SETTLEMENT

When refunding money by bank transfer, send a letter to the e-mail refunds@lepresent.es with the subject "Return" and the following information:

The completed application for return of goods (We will send you the Application form to your e-mail).

For returning the money to the client’s bank account, it is necessary to know:

 BENEFICIARY NAME  / Name of the customer (recipient)

Address / Full address

Account No. IBAN / Full account (for example: IT 74 Z 05387 23905 000 000 007 827, this is the account that starts with the two letters of the country IT, FR, etc.)

SWIFT BIC / Swift (for example: BPMOIT22XXX)

 

Money is transferred if there are all the above-mentioned data. 

Please note that the bank details must be in the name of the customer.

Money is returned from the moment of receipt of the items in the shop.

The term of transferring money to the buyer's account depends on the internal regulations of the bank-addressee.